At Wilson Fabrics, we recognise the importance of your privacy. Our policy for the management of personal information is set out in this document.

1. Information we obtain

i. From time to time, we may collect information about your business such as your company name, address, phone number, email address, and information regarding products and services you inquire about or purchase from us.

ii. We may obtain information:

a. when you give it to us directly or when you use our products and services;
b. when you knowingly give us information when entering into one of our promotions or contacting us via our website, including by email.
c. by cookies when you visit our website. A cookie is a small amount of information which is transferred to the hard drive of your computer which can identify your web browser but not you. If you want to, you can disable your web browser from accepting cookies. If you do, you can still access our website, but not all services may be available.

2. Why we collect information

i. We collect information in order to:

a. respond to queries;
b. use the information for our own internal and marketing purposes and those of our related companies; for example, to improve our products;
c. conduct our promotions;
d. keep a record of our dealings with each other;

e. develop a data profile to enable us to:
 •  tailor services to you;
 •  enhance the content of our website
  f. send you notices about products and services we offer.


3. Security and confidentiality

i. We will take reasonable steps to ensure that all information we collect or use is accurate, complete, up to date and stored in a secure environment and is accessed only by authorised personnel for permitted purposes, although, because of the nature of the internet, we cannot guarantee that it is totally protected from hackers or misuse.

4. Access

i. If you:
a. wish to access or modify personal information which we hold about you or request its removal from our records; or
b.are unhappy with any aspect of our collection or use of your information, please contact our Customer Service Officer by telephone on 1300 656 100 or in writing to 23 Shanley Street, Wangaratta, VIC 3677 Australia.

5. What this Privacy Policy does not apply to

i. You need to be aware that this privacy policy applies to dealings with us including dealings via our website or in respect of our website services but does not apply to any other website which you access using a link from ours. In this case the privacy policy of the owner of the other website (if any) will apply. We cannot and do not make any warranty or representation as to the practices of any linked websites in the handling of your personal information.

Website Security Policy

We are dedicated to provide you with a secure and private shopping experience. We safeguard your information using industry standard 256-bit SSL (Secure Socket Layer) encrypted servers. This process codes the information transferred between you and the server and renders it unreadable to anyone trying to intercept the information.
Any personal information you provide to us during your visit to the online store is managed by us and held in the strictest of confidence. We do not give or sell any of this information to any outside organizations.


Acknowledgement of Country
Wilson Fabrics acknowledge the Traditional Owners of the lands across Australia.
We acknowledge the wisdom of Ancestors and Elders past, present and emerging and recognise the positive contribution of First Nations people
to the health and wellbeing of our communities through cultural heritage, values and beliefs.